RETURNS & EXCHANGES
- Please raise your return or exchange request within 10 days of receiving your order. No return and exchange request would be accepted if it is raised after 10 days of receiving the shipment.
- Once we receive your request, we will arrange for the return pick up. Please keep the item packed with original bill and tags
- All exchanges will be done after we receive the returns and check it for any damages. Products received back by us in a damaged state or used or washed by customer are not eligible for exchange or return.
- If you are unavailable during reverse pick up, or do not hand over the correct items, the pick up request will be cancelled by the courier. Once cancelled, we will not be able to book the reverse pick up again, and you will need to ship us back the items at your cost.
- Returns or exchanges can only be booked once per order. Items that have already been exchanged are not eligible for further return or exchange.
ADDRESS CHANGE / UNDELIVERED ORDERS DUE TO WRONG ADDRESS
- We request you to always double check your address & phone number before placing your order.
- We are unable to make any changes to your order details once an order has been shipped.
- The courier company will return orders with wrong or incomplete shipping information back to us.
- Once returned to us, we will deduct a flat fee of Rs 150 and refund you for the rest of your order. You can place a fresh order with updated details.
DAMAGED / MISSING ITEMS IN ORDER
If the products you receive are damaged or there are missing items, then please mail us at druniclothing@gmail.com and send us an image along with an unpacking video. Please include the image / video of the courier packaging as well. This will help us investigate the claim and help you with a quick resolution